News and Facts about Cuba

GLITCH ON THOMAS COOK FLIGHT TO CUBA LEAVES AIRLINE WITH £500K BILL

GLITCH ON THOMAS COOK FLIGHT TO CUBA LEAVES WITH £500K BILL
Trip delayed 24 hours after Airbus A330 jet returned to Manchester with
oil pressure problem
SIMON CALDER CORRESPONDENT
@SimonCalder

Hundreds of Thomas Cook Airlines passengers have had their Cuban holiday
extended by more than 24 hours after an inflight mechanical incident
involving an Airbus A330. They will be paid £530 for the inconvenience
caused.

Flight MT2652 took off from Manchester with 332 passengers on board on
Monday afternoon, the destination Holguin in eastern Cuba. But as it was
flying over the Atlantic about 200 miles west of the Irish coast, the
pilots decided to return to the Thomas Cook base in Manchester because
of an oil pressure issue with the left-hand engine.

No emergency was declared, and the plane made a normal landing.

Unusually, the plane was missing a wingtip on the left-hand wing, which
caused some mistaken concern that part of the wing had fallen off. One
newspaper headline read: “Jet returns to UK for emergency landing with a
broken wing.”

In fact, engineers had previously removed the wingtip – which is not an
essential component, but an aid to fuel efficiency – for repair.

Passengers were given overnight accommodation in the Manchester area,
and have continued their journey today on a different aircraft.

The 295 holidaymakers in Cuba who were expecting to fly back on Monday
were able to stay at their hotels, and will return just over 24 hours late.

Thomas Cook has confirmed that all the passengers at both ends of the
route will qualify for €600 (£530) in statutory compensation for the
delay. They should apply to contact customer relations to have their
claims processed. If they all claim, the compensation will total £335,000.

When the costs of accommodation and the aborted flight are added,
the holiday firm’s total bill for the episode will be around
half-a-million pounds.

Airbus A330 jets have encountered a series of problems in recent weeks,
with an AirAsia X plane returning to Perth after an engine issue which
left it “shaking like a washing machine”, and a Eastern aircraft
returning to Sydney after a large hole appeared in the engine .

The original Thomas Cook Airbus A330 has been repaired and inspected,
and is now back in service.

Source: Glitch on Thomas Cook flight to Cuba leaves airline with £500k
bill | The Independent –
www.independent.co.uk/travel/news-and-advice/thomas-cook-airlines-cuba-flight-airbus-a330-oil-pressure-wing-tip-manchester-airport-holguin-a7810226.html

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